Frequently Asked Questions

Everything you need to know before hitting the links.

How long does shipping take for custom-fitted golf clubs?

Custom-fitted clubs are built to your exact specifications. Please allow 7-14 business days for assembly and quality testing before your order is dispatched via our express courier.

What is your return policy on golf apparel and shoes?

We offer a 30-day return policy on all unworn apparel and shoes with original tags attached. Please note that used golf balls and custom-stamped wedges are non-returnable.

Do you offer international shipping for heavy equipment?

Yes, GolfStar Direct ships globally. Shipping rates for heavy items like golf bags and electric trolleys are calculated at checkout based on your destination and weight.

Are the golf clubs sold on your site covered by a warranty?

All new golf clubs come with a full manufacturer's warranty, typically covering defects in materials and workmanship for 1-2 years from the date of purchase.

Can I track my order once it has been placed?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for larger equipment purchases.